Top 7 Complaints About Alcohol Delivery Services (And How We Fixed Them)

At DrinkDash, we’ve read thousands of reviews and listened closely to what customers across Ontario have said about their alcohol delivery experiences. The result? A clear picture of what customers don't want—and how we’ve fixed it. Here are the top 7 complaints people have about alcohol delivery services, and what DrinkDash is doing differently.

1. “The price I was quoted and the final bill were miles apart!”

Many services tack on hidden fees, unexplained surcharges, and taxes. Customers have reported paying $70+ for a $30 bottle.

✅ We believe in upfront pricing. Every charge is clearly labeled—no surprises at checkout. We also offer a simple breakdown of taxes, delivery, and service charges.

2. “Delivery took forever!”

Customers frequently complain about waiting 2–4 hours when the site promised “under 1 hour.”

✅ We use real-time dispatch tracking via Shipday to assign the closest driver. Our average delivery time is under 45 minutes in Whitby, Oshawa, and Courtice.

3. “The phone rep was rude and unhelpful.”

Rude or rushed dispatchers can turn a good service into a frustrating experience.

✅ We personally train our small team to respond with clarity and empathy—every customer matters, every time.

4. “They overcharged for cigarettes or convenience store items.”

Some companies double the cost of cigarettes or add unexplained "convenience fees."

✅ Our cigarette and snack prices are standard retail + fair markup. We never double the price.

5. “I tipped well, but the driver still seemed disappointed.”

A lack of tipping clarity creates awkward interactions.

✅ We allow pre-selection of tip levels during checkout so there’s no confusion. And if you choose "No Tip," there’s no judgment.

6. “The website said you deliver here, but you don’t.”

False location listings are a major pain for customers.

✅ We’ve geo-mapped our service zones and clearly indicate our coverage on the homepage.

7. “I was charged extra just for paying by e-transfer!”

Some companies charge $30–$70 more if you can’t pay by card.

✅ We support e-transfer without punishment. If there’s ever an additional handling charge, it’s clearly shown before you confirm the order.

At DrinkDash, we’re here to change how alcohol delivery feels—fast, fair, and friendly. Because you deserve better.